• Location: Maitland, Florida
  • Type: Direct Hire
  • Job #2628

NextPath Career Partners is currently seeking a Customer Success Manager join our client’s team in Florida. This is a direct hire position. Candidate must be in the Orlando, FL area.

 

SALARY: $65-80k (based on experience)

 

REQUIREMENTS:

  • Bachelor’s Degree in Business or Engineering
  • 3 years minimum experience in Customer Success, Project Management, or Technical Account Manager
  • Advanced MS Excel Skills, required
  • MS Excel Certification, strongly preferred

 

RESPONSIBILITIES:

  • Manage and own customer journey (Onboarding, system training, primary point of contact, host/lead weekly meetings, etc..)
  • Analyze and present customer data and KPIs
  • Monitor and report customer health (Satisfaction, renewals, revenue growth, etc…)
  • Focus on driving customer engagement to positively impact customer retention, revenue growth, and advocacy.
  • Develop and implement internal action items to enhance customer satisfaction, growth and retainment
  • Partner with Engineering Management, Quality Control Management, Customer Support Management, and Sales Management to drive successful outcomes and enhancements for customers
  • Proactively monitor and identify usage trends in order to uncover opportunities, renewal risks, while supporting greater adoption rates.
  • Work both collaboratively and independently within a team setting
  • Champion and advocate for customer requirements (be their voice)

 

 

NEXTPATH CAREER PARTNERS:

NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.

If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.

We are an Equal Opportunity Employer

View all open jobs: http://www.nextpathcp.com

 

 

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