• Location: Waco , Texas
  • Type: Contract To Hire
  • Job #2651

NextPath Career Partners is currently seeking a Desktop Support Engineer to join our client’s team in Waco, TX. This is an on-site, contract to hire position. Candidate must sit in the Waco, TX area.



SALARY: $25-33/hour, $52-68K (depending on experience)




  • University or college degree in related field or the equivalent in working experience (Computer Information Systems Diploma/Degree preferred)
  • 3-5 years’ experience in an Information Technology service environment
  • The ideal candidate will have trouble shooting skills in the following: Windows 7 and Windows 10, Cisco VPN Client, Wireless Network Clients, Microsoft Office 365
  • Working knowledge of how to troubleshoot Dell, Lenovo, HP laptops and desktops and servers
  • Cisco network troubleshooting experience




  • Provides desk-side support of end user issues, educating internal customers when they are setting up or experiencing trouble with software or equipment
  • Handles the installation and maintenance of software and equipment to workstations
  • Documents and obtains approval for installations or changes
  • Troubleshoots internal application issues, researches solutions from multiple sources to resolve
  • Ticket management and prioritization, ability to organize self to handle multiple incident requests
  • Proactive documentation of technical procedures
  • Special project coordination and planning as required
  • Participate in cross training with other Technical Services Analysts as required
  • Research new products and software and stay up to date with new technologies
  • Adhere to standard operating procedures and uphold high customer service standards
  • Establish and maintain good working relationships with internal customers and promote timely issues resolution
  • Work flexible hours upon request for on-call rotation service periods




NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.

If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.

We are an Equal Opportunity Employer

View all open jobs: http://www.nextpathcp.com


Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!