• Location: Tampa , Florida
  • Type: Direct Hire
  • Job #2529

NextPath Career Partners is currently seeking a Lead Support Center Analyst – L2 to join our client’s team in Tampa, FL. This is a direct hire position with the option to be remote, hybrid or on-site.

 

 

SALARY: $60-65K (depending on experience)

 

 

 

REQUIREMENTS:

  • 3+ years recent computer, server, and network troubleshooting experience
  • Certifications: MCP, MCSA, CCNA, or similar
  • Must be resourceful and able to take initiative in a dynamic environment
  • Ability to effectively and efficiently troubleshoot technical problems
  • Advanced knowledge of current Microsoft desktop and server operating systems
  • Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
  • Advanced knowledge of computer and server hardware
  • Familiarity with network troubleshooting
  • Professional customer service skills
  • Strong written and oral communication skills
  • Ability and willingness to work in an environment providing 24x7x365 support
  • Ability and willingness to participate in a standard on-call rotation for afterhours support
  • Customer-oriented and cool-tempered
  • Uphold company core values and standard with all customers

 

 

 

RESPONSIBILITIES:

  • Provides resolution for escalated service tickets
  • Works with clients to evaluate and solve technical problems
  • Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
  • Configures and supports internal and/or external customer networks
  • Develops and maintains all systems, applications, security, and network configurations
  • Troubleshoots network performance in coordination with NOC team
  • Recommends upgrades, patches, and new applications and equipment
  • Maintains a log of completed work using an incident-tracking application
  • Create and update support documentation in accordance with standards to improve future troubleshooting efforts
  • Provide support for special projects including new customer onboarding, O365 migrations, and Azure migration

 

 

 

NEXTPATH CAREER PARTNERS:

NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.

If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.

We are an Equal Opportunity Employer

View all open jobs: http://www.nextpathcp.com
 

IF REMOTE, USE THE HASTAG AT BOTTOM OF THIS DOCUMENT: 

#LI-REMOTE

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!