NextPath Career Partners is currently seeking an Client Experience Associate to join our client’s team. This is an remote, direct hire position. must sit in approved states (AL, AZ, CA, FL, GA, IN, MD, MI, MN, NV, OR, PA, TN, TX, UT).
SALARY: $50-$85K (depending on experience)
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.
REQUIREMENTS:
- HubSpot (or similar) ticketing ops — high-volume precision
- Empathetic, polished communication (email, phone, SMS)
- SLA + metrics focus (CSAT, NPS, inbox zero, response time)
- Problem solving + cross-functional coordination (events, billing, logistics)
- Process improvement & trend reporting / ops mindset
RESPONSIBILITIES:
- Manage daily client support tickets in HubSpot, ensuring all inquiries are acknowledged, resolved, and documented accurately.
- Provide warm, empathetic, and solutions-oriented responses via email, phone, and SMS.
- Investigate, troubleshoot, and resolve client issues efficiently, following escalation paths when necessary.
- Collaborate cross-functionally to ensure timely follow-up and resolution of event, billing, or product-related inquiries.
- Monitor response times and ticket queues to meet or exceed service-level agreements (SLAs).
- Identify recurring issues and communicate trends or process improvement opportunities to the Senior Client Experience Manager.
- Support workshop logistics and communication before, during, and after events to ensure a seamless client journey.
NEXTPATH CAREER PARTNERS:
NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.
If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer
View all open jobs: http://www.nextpathcp.com
As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, NextPath Career Partners has your consent to communicate via SMS text message moving forward.