• Location: Lakeland, Florida
  • Type: Direct Hire
  • Job #2752

NextPath Career Partners is currently seeking a Customer Service Representative join our client’s team in Lakeland, FL. This is a direct hire position with remote flexibility. Candidate should sit in the Tampa Bay/Lakeland area.

SALARY: $45-60k (depending on experience)


  • Minimum 2 years experience in the commercial insurance industry in customer service or similar type role
  • Active 2-20 or 440 insurance licenses
  • Proficient computer literacy with working knowledge of Microsoft products (intermediate to advanced level)
  • Excellent spelling, grammar, and business writing skills
  • Strong reasoning and analytical skills and ability to manage multiple tasks


  • Manage renewal process
  • Provide all client service needs throughout policy term
  • Mastery of essential functions of the commercial account executive role
  • Process policy change requests
  • Prepare Certificate Templates and process Evidence of Property insurance
  • Maintenance of Applied (EPIC) Management System and Document Management System
  • Maintain professional attitude, stability and tolerance in multi-task, time-critical environment.
  • Maintain professional and courteous demeanor when interacting with clients including professionally written, concise and clear email communications
  • Provide timely response to client inquiries and requests
  • Demonstrate ability to be approachable by all internal colleagues and mentor Customer Service Representatives by sharing ideas on processing and helping to develop or improve workflows
  • Manage and prioritize workload in accordance with procedures
  • Ability to handle multiple priorities including unexpected client requests
  • Commitment to continuing education, professional growth, and development
  • Willingness and initiative to develop proficiency with resources, technology and tools provided
  • Develop a comfort level with client facing account management

NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.
If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer
View all open jobs: http://www.nextpathcp.com



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