NextPath Career Partners is currently seeking a Customer Support Engineer to join our client’s team in Orlando, FL. This is a hybrid, direct hire position.
SALARY: $70-$100K + Equity (depending on experience)
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.
REQUIREMENTS:
- Recent experience in technical support, customer service or similar role.
- Experience diagnosing and debugging complex systems (Grafana, Prometheus, Cloud Operations Suites, etc)
- Familiar with Linux/Unix environments and CLIs
- Outstanding problem-solving and analytical skills.
- Strong communication skills, both verbal and written, with an ability to explain complex technical issues in simple terms.
- Customer-oriented attitude with a passion for providing exceptional service.
- Ability to work independently and collaboratively, and manage multiple priorities in a fast-paced environment.
- Willingness to work in different shifts and participate in on-call schedules.
- An understanding of computer vision, mobile autonomy or LiDAR data processing is a plus!
- A degree (or equivalent experience) in Engineering/Robotics/Computer Science or related subject, or equivalent work experience is a plus!
RESPONSIBILITIES:
- Provide technical support and resolve customer requests via email, phone, and other communication channels.
- Qualify incoming requests, including technical issues, questions, requests and other inquiries.
- Prioritize requests with the appropriate level of urgency, and follow the appropriate procedure to address them in a timely and effective manner.
- Diagnose and troubleshoot software, hardware, and network issues.
- Guide customers through diagnostic and resolution procedures in a clear and concise manner.
- Collaborate with different internal teams to identify and resolve issues.
- Provide feedback on customer needs and product enhancements.
- Develop and maintain a deep understanding of the company’s products and services.
- Document customer interactions, issues and solutions for future reference and knowledge sharing.
- Create and maintain customer FAQs and Knowledge Base articles.
NEXTPATH CAREER PARTNERS:
NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.
If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer
View all open jobs: http://www.nextpathcp.com
As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, NextPath Career Partners has your consent to communicate via SMS text message moving forward.
#LI-Hybrid