• Location: Orlando, Florida
  • Type: Direct Hire
  • Job #3893
  • Salary: $90,000

NextPath Career Partners is currently seeking a Director of Customer Experience/Training to join our client’s team in Orlando, FL. This is an onsite, direct hire position.

SALARY: $90-$110K (depending on experience)

REQUIREMENTS:

  • 10+ years experience in customer experience/customer support training working for large well known companies
  • Expertise at training employees how to give customers a great experience AND what to do when things go sideways
  • Able to create or “bring in” the curriculum playbook on what to do. Our client is not going to tell you what to do, they are looking for this person to create and deliver their training organization wide
  • Expertise in on the job training in relation to customer experience/customer service across a variety of different departments in an organization (in this role you will work with sales, operations, manufacturing and other areas
  • Able to travel to various office locations in Florida when needed (offices are in Jacksonville, Tampa, Sarasota)

RESPONSIBILITIES:

  • Develop best in class customer experience training and conduct weekly/bi-weekly training sessions with employees across the organization
  • Provide on the job training across the business
  • Travel to different offices to train new employees as well as tenured employees

NEXTPATH CAREER PARTNERS:
NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.
If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer 
View all open jobs: http://www.nextpathcp.com

 
As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, NextPath Career Partners has your consent to communicate via SMS text message moving forward.

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