• Location: Remote , Massachusetts
  • Type: Direct Hire
  • Job #2755

NextPath Career Partners is currently seeking a Help Desk Manager to join our client’s team. This is a direct hire position with remote flexibility. Must be able to come in to the office at least 1 day a week. Candidate must be located in the Boston or NYC area.

SALARY: $105-130K (depending on experience)


  • Must have experience leading/managing a help desk, preferably at a University/College
  • 10+ years of combined training and experience as an IT professional (Higher Education experience preferred)
  • 5+ years of IT senior management experience with demonstrated ability to manage staff and lead teams and departments (Higher Education experience preferred)
  • Some of the following certifications desirable: ITIL, HDI, MCSE
  • Thorough understanding of privacy and security requirements in the education industry, such as FERPA preferred
  • Must have deep expertise in managing and negotiating agreements with large-scale vendors and global resources
  • Must have deep expertise in ServiceNow
  • Knowledge of Windows operating systems, Microsoft Office 365, Active Directory, AWS, Azure, Okta, multi-location networking and security best practices
  • Proven track record of implementing significant infrastructure projects on schedule and budget, including datacenter builds and relocations, cloud solutions and voice solutions
  • Proven ability to translate business requirements into solutions that map to technology capabilities
  • Demonstrated reliable and methodical approach to troubleshooting end user issues
  • Excellent interpersonal and customer service skills, including solid verbal and written communications
  • Strong organizational and time management skills with exceptional attention to detail
  • Experience and comfort in a fast-paced, entrepreneurial environment
  • Ability to work independently and as a team player; take initiative and manage multiple tasks and projects
  • Sound judgment, maturity, and the ability to handle sensitive and confidential information with discretion 
  • A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of the Company
  • Understanding the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion

NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.
If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer 
View all open jobs: http://www.nextpathcp.com



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