• Location: Dallas, Texas
  • Type: Direct Hire
  • Job #4077
  • Salary: $66,500

NextPath Career Partners is currently seeking an IT Help Desk Specialist to join our client’s team in Dallas, TX. This is an on-site, direct hire position. Candidate must be willing to work on-site Monday through Friday.

SALARY: $30-35/hour (depending on experience)

REQUIREMENTS:

  • Jira Service Management Ticketing System or similar (ServiceNow etc.) 
  • Office 365 services and Exchange Online is required
  • Laptops and desktops. Windows 10 is preferred Windows 7 is acceptable
  • Printers and multi-function devices
  • iPhones and iPads. Must have experience with an MDM system (MobileIron is preferred, could be Intune)
  • Active Directory
  • Remote access – Zscaler VPN or similar
  • Audio and video Zoom Room conferencing is required – for staff 
  • Operating System imaging and deployment. Imaging software or set up a laptop from scratch

Heavily preferred:

  • Bachelor’s degree in Information Systems or related field
  • Okta SSO
  • Email security and filtering – Mimecast or similar  

RESPONSIBILITIES:

  • Utilize Jira ticketing system to ensure that all issues are resolved in a timely manner
  • Provide first response technical assistance to employees and Executive Team by phone, email and in person
  • Identify, troubleshoot, research, and resolve technical hardware and software issues
  • Install new computers, monitors, printers, phones, and peripherals
  • Assists with IT projects and implementing new technologies; researching information as required
  • Assists with patching workstations and endpoint security
  • Various system administration responsibilities including managing Active Directory, Group Policy, Office 365 and Exchange Online
  • Configure and manage devices using desktop and mobile device management software
  • Provide IT support after hours and on weekends as needed and when required to be on the on-call schedule
  • Perform all other duties as assigned

NEXTPATH CAREER PARTNERS:
NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.
If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer 
View all open jobs: http://www.nextpathcp.com

As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, NextPath Career Partners has your consent to communicate via SMS text message moving forward.

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