• Location: Tampa, Florida
  • Type: Direct Hire
  • Job #4096
  • Salary: $65,000

NextPath Career Partners is currently seeking a Level 2 MSP Administrator to join our client’s team in Tampa, FL. This is a direct hire position with remote flexibility. Must be local to TAMPA and able to work on-site a few days a week.

SALARY: $65-85K (depending on experience)

REQUIREMENTS:

  • 4+ years IT experience with a Managed Service Provider, help desk, service desk, desktop support, system administrator or network administrator position.
  • MSP experience is a MUST
  • Experience with systems Integrations with tools such as Autotask, Kaseya VSA, IT Glue, Auvik LogicMonitor etc.
  • Familiarity with APIs, webhooks and other integration protocols for tools advancement.
  • Ability to work on multiple priorities and/or projects simultaneously.
  • Ability to build positive and collaborative relationships.
  • Ability to work independently, prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures.

RESPONSIBILITIES:

  • Provide advanced technical support to clients/customers, resolving complex IT issues and incidents.
  • Take ownership of escalated technical issues, prioritize them, and ensure timely resolution according to service level agreements (SLAs).
  • Diagnose and troubleshoot hardware, software, network, and infrastructure problems, both remotely and on-site if necessary.
  • Handle and resolve escalated technical issues that couldn't be resolved by Level 1 or 1.5 support engineers. Ensure timely resolution of incidents within agreed-upon Service Level Agreements (SLAs).
  • Maintain effective communications with clients/customers, keeping them informed about the status of their support requests and providing guidance on issue resolution.
  • Maintain accurate records of support requests, troubleshooting steps, and resolutions. Create and update documentation for known issues and solutions.
  • Implement and maintain monitoring solutions to detect and address potential issues before they become critical.
  • Assist in planning and executing technology upgrades and migrations for clients.
  • Assist system users by confidently troubleshooting Tier 1-Tier 2 issues, including: Windows Server, Active Directory, Active Sync, LAN/WAN, MS Exchange, O365 (Teams, SharePoint, Azure, Auto Pilot, Intune etc.), VMware, Azure, MDM (Mobile Device Management), Disaster Recovery, Veeam etc., MDM, DNS, and maintenance Multifactor authentication Switches, routers, layered switches, corporate firewalls Server Apps, WAP and Database.
  • Interact with clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
  • Effectively demonstrate a sense of urgency while acting in a professional, calm manner and managing appropriate and realistic expectations to ensure overall client.
  • Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.
  • Assist with the planning and implementation of IT projects, such as network upgrades, migrations, and deployments, ensuring successful execution and client satisfaction.
  • Lead development efforts of MSP/NOC tool stack to improve workflow, visibility and reporting while assisting with integrations and development of a differentiated tool set.

NEXTPATH CAREER PARTNERS:
NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.
If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer 
View all open jobs: http://www.nextpathcp.com

As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, NextPath Career Partners has your consent to communicate via SMS text message moving forward.

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