NextPath Career Partners is currently seeking a Customer Service Manager to join our client’s team in Altamonte Springs, FL. This is an onsite, direct hire position.
SALARY: $60-$72K + bonus (depending on experience)
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.
REQUIREMENTS:
- 3+ years in a customer service or account management role, with at least 1 year in a leadership position
- Experience in B2B or distribution-based industries preferred
- Familiarity with CRM systems, order management tools, and logistics coordination
- High emotional intelligence and a proactive problem-solving approach
RESPONSIBILITIES:
- Lead and coach a small customer service team, ensuring KPIs and service standards are met
- Handle escalated customer issues and provide hands-on support to the team
- Collaborate with operations to coordinate order fulfillment, logistics, and customer follow-through
- Identify and implement process improvements that enhance the customer experience
- Train new team members and support ongoing development for current staff
- Monitor service metrics and report performance trends to leadership
- Serve as the voice of the customer across departments, ensuring alignment and accountability
NEXTPATH CAREER PARTNERS:
NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.
If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer
View all open jobs: http://www.nextpathcp.com
As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, NextPath Career Partners has your consent to communicate via SMS text message moving forward.
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