NextPath Workforce Solutions is currently seeking a Transitions/New Account Onboarding Associate to join our client’s team in Southfield, MI. This is a Onsite, Contract position.
SALARY: $22-$25/hr (depending on experience)
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.
REQUIREMENTS:
• High School Diploma or equivalent with at least two years of customer service experience
• Basic understanding of customer operations within the financial industry
• Knowledge of basic accounting principles and investment concepts in securities
• Ability to communicate effectively in written and verbal form
• Experience in a contact center environment (preferred)
• College degree (preferred)
RESPONSIBILITIES:
• Answer questions from financial advisors and sales assistants related to account opening and maintenance
• Establish new client accounts according to industry registration requirements
• Ensure compliance with documentation standards, including AML and KYC policies
• Review data, identify issues, and determine appropriate corrective actions
• Process reports and coordinate with advisors to resolve account issues
• Support policy and workflow enhancements
• Maintain detailed records of client requests and actions
• Assist with high-volume transactional tasks and after-hours account validations as needed
• Participate in system testing and process improvements
NEXTPATH WORKFORCE SOLUTIONS:
NextPath is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles.
If the position above doesn’t seem to fit, we have a variety of other roles that could be a better match. Feel free to reach out by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer
View all open jobs: http://www.nextpathcp.com
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