NextPath Workforce Solutions is currently seeking a Technical Support Specialist to join our client’s team in Denver, CO. This is a Contract position.
SALARY: $25-$29 per hour (depending on experience)
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.
REQUIREMENTS:
• Active Directory (user and access management)
• Multi-Factor Authentication (MFA) technologies
• FIDO passkeys
• Microsoft 365 and Microsoft Office Suite proficiency
• Windows OS troubleshooting
• Experience supporting Adobe products
• Mobile Device Management (MDM) technologies
• Virtual desktop environments like Citrix
• In-house and web-based software troubleshooting
• Networking concepts including VPN, Wi-Fi, TCP/IP
• Printer and scanner troubleshooting
• High school diploma or GED
• Prior experience in high-volume technical phone support
• Strong communication and professionalism
• Ability to work in a fast-paced, metrics-driven environment
Candidates with certifications such as CompTIA A+, Security+, Network+ or ITIL, and emerging AI/LLM technologies are highly preferred.
RESPONSIBILITIES:
• Serve as the first point of contact for technical support in a high-volume call center
• Troubleshoot and resolve hardware, software, and connectivity issues
• Achieve performance metrics including schedule adherence and quality standards
• Clearly communicate technical solutions to non-technical users
• Document issues, resolutions, and interactions accurately
• Utilize internal knowledge bases and tools to ensure prompt, consistent support
• Manage time effectively to meet call center metrics
NextPath Workforce Solutions:
NextPath is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles.
If this position doesn’t seem to fit, we have other clients with roles that may be a better match. Reach out by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer.
View all open jobs: http://www.nextpathcp.com