NextPath Workforce Solutions is currently seeking a Technical Support Technician to join our client’s team in St. Petersburg, FL. This is a Hybrid (Onsite/Remote) Contract position.
SALARY: $25-$29/hour (depending on experience)
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.
REQUIREMENTS:
• Proven experience in a high-volume technical phone support role
• Hands-on experience with Identity & Access Management, including Active Directory and MFA technologies
• Knowledge of FIDO passkeys
• Proficiency with Microsoft 365, Windows OS troubleshooting, and Adobe products
• Support for Mobile Device Management (MDM) and virtual desktop environments like Citrix
• Troubleshooting in-house software, web applications, and browsers
• Basic networking skills: VPN, Wi-Fi, TCP/IP
• Support for peripherals such as printers and scanners
• High school diploma or GED minimum
• Ability to pass a thorough background check, including fingerprinting
RESPONSIBILITIES:
• Serve as first point of contact for technical support in a high-volume call center
• Troubleshoot and resolve hardware, software, and connectivity issues
• Meet performance metrics such as ACW, schedule adherence, and quality standards
• Clearly communicate technical solutions to non-technical users
• Document issues, resolutions, and interactions accurately
• Use internal knowledge bases and tools efficiently to resolve issues quickly
• Manage time effectively to meet call center metrics
NEXTPATH WORKFORCE SOLUTIONS:
NextPath is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles.
If this position doesn’t seem to fit, we have a variety of other roles across different clients and industries. Reach out via email at apply@nextpathcp.com to explore more opportunities.
We are an Equal Opportunity Employer
View all open jobs: http://www.nextpathcp.com
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