NextPath Workforce Solutions is currently seeking a Digital Workflow Services Associate to join our client’s team in Southfield, MI. This is an Onsite, Contract position.
SALARY: $21-$23 (depending on experience)
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.
REQUIREMENTS:
• High school diploma or equivalent, along with at least two years of customer service experience.
• Experience using Microsoft Office.
• Professional demeanor with excellent verbal and written communication skills.
• Comfort handling returned mail through phone calls, scanning, documenting, emailing, and batching.
RESPONSIBILITIES:
• Review, update, maintain, and service client accounts to ensure documentation meets applicable policies and regulations.
• Answer operational and compliance questions by phone or email.
• Prepare required mailings for clients.
• Serve as a liaison between branch personnel and home-office teams in a call center environment.
• Provide guidance on operational processes, policies, and timelines.
• Educate personnel on the use and maintenance of systems for submitting documentation.
• Batch and scan returned mail.
• Assist with onboarding and training other associates.
• Provide feedback to support continuous process improvement.
• Perform other duties and responsibilities as assigned.
NEXTPATH WORKFORCE SOLUTIONS: NextPath is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles. If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer
View all open jobs: http://www.nextpathcp.com
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