NextPath Workforce Solutions is currently seeking a Client Services Representative to join our client’s team in Memphis, TN. This is a hybrid, contract position. 3 day onsite, 2 hybrid in Memphis.
SALARY: $24.00 – $26.50 per hour (depending on experience)
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.
REQUIREMENTS:
- 2-3 years of recent customer service experience, preferably from a call center
- Ability to type and handle calls simultaneously
- Proficient in navigating multiple systems at once
- Experience using dual monitors
- Skilled in Microsoft Word, Outlook, and basic Excel
- Ability to type at least 40 WPM
- Excellent verbal and written communication skills with proper grammar
- Exceptional customer service skills and clarity in communication
- Minimum of a High School Diploma or equivalent
RESPONSIBILITIES:
- Answer inbound customer calls, providing outstanding service
- Resolve inquiries such as password resets, address updates, and contact changes
- Document call activity in proprietary systems while speaking with customers
- Handle general customer inquiries and complaints via phone, email, or face-to-face
- Research and review requests or problems using policies and procedures
- Collaborate with relevant departments to resolve issues
- Follow up with customers to ensure satisfaction
- Identify the best solutions to customer problems in line with company policies
NextPath WORKFORCE SOLUTIONS:
NextPath is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles.
If this position isn’t the perfect fit, we have a broad network of clients with roles that could match your skills. Reach out by emailing your resume to apply@nextpathcp.com for assistance.
We are an Equal Opportunity Employer
View all open jobs: http://www.nextpathcp.com