NextPath Workforce Solutions is currently seeking a Business Service Center Customer Service Representative to join our client’s team in Orland Park, IL. This is an Onsite Contract To Hire position.
SALARY: $18.00-$20.00 per hour (depending on experience)
Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.
REQUIREMENTS:
• 1-3 years of customer service experience
• 1-3 years of deposit operations or cash management experience, or a bachelor’s degree preferred
• Basic knowledge of Microsoft Word and Excel
• Basic computer skills
• Prior banking experience preferred
• Prior clerical or data entry experience preferred
• Ability to occasionally lift and carry up to 50 pounds
• Ability to occasionally stand and walk and frequently sit
RESPONSIBILITIES:
• Respond to inquiries regarding bank products and services from business clients, internal employees, and business partners
• Maintain current knowledge of products, services, policies, and departmental procedures
• Research accounts and use available resources to resolve issues of varying complexity
• Escalate requests requiring additional knowledge or expertise according to department guidelines
• Answer incoming calls, which may be high volume during peak periods
• Resolve issues, answer questions, and educate callers on system capabilities while delivering exceptional customer service
• Take ownership of issue resolution from initial inquiry through completion
• Perform additional support functions as assigned by leadership
NEXTPATH WORKFORCE SOLUTIONS: NextPath is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles. If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer
View all open jobs: http://www.nextpathcp.com